Refund & Cancellation Policy

Every Kaeorn order goes through careful quality checks before it leaves us. In the rare event that your product arrives damaged, defective, or incorrect, we'll make it right.

To raise a concern, contact us within 48 hours of receiving your order with clear photos and unboxing video along with your order details. Once verified, we'll arrange a replacement or process a refund — whichever works best for you.

Approved refunds are returned to your original payment method within 7–10 business days. Shipping charges, if any, are non-refundable.

Orders that have already been shipped cannot be cancelled. If you need to make any changes, please reach out to us as early as possible after placing your order.